What is Sentiment Analysis in an AI workplace?
Sentiment analysis uses AI techniques to identify and extract subjective information from text data, determining the writer's attitude toward a particular topic or product. It can classify text as positive, negative, or neutral.
Benefits of Sentiment Analysis
- Monitors brand perception and customer satisfaction
- Identifies trends in public opinion
- Supports customer service by prioritizing urgent issues
- Aids in product development by gathering feedback
- Enhances market research and competitive analysis